Return & Exchange Policy

Welcome to our Return & exchanges policy page, hyifashion.com chooses products to sell based on our excellent designs and proven reliability. Therefore, the quality is guaranteed.We check all of your orders during the packing stage to make sure that the right product are included. We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

Extended 30-Day Return & Exchanges Guarantee
We have a 30-Day Return & Exchanges guarantee if any quality issues or any mistakes made during production.

*All of our products are carefully packaged and shipped. We do everything we can to ensure your order will arrive in perfect condition. In rare occasions, outside of our control, an item may show up with damage incurred while in transit.Please let us know within 48 hours, if it was damaged in transit.This facilitates us to make timely judgments and make claims with the transportation company.

Return & Exchanges Conditions
1）Refund is only accepted if merchandise is found defective.
2）The following items cannot be returned, refunded, or exchanged—① Items on clearance.
3） We don’t process returns on printed, washed or decorated merchandise. Tip: Inspect your garments before decorating them.
4）You must submit all return or exchange requests within 30 days of your package being delivered.
5）Items returned without authorization will not be accepted. Please check the process for lodging your return or exchange below.
6）When returning or exchanging items, please print out the RMA packaging slip and enclose it in your returns. Note: If you cannot print out the RMA form, as an alternative, we advise you to write your order information (order number and email address), reasons for returning or exchanging, plus other comments on a piece of paper. Please enclose this in your returns package.
7）When returning or exchanging items, customers must use tracked shipping methods. Returns or exchanges sent without tracking will not be processed.

Return Procedur
1) You may obtain authorization for return by contacting info@hyifashion.com Customer Service with the subject 'Returns' and include your order number, name and specify the reason, condition,photos or videos for our accurate review, then proceed to submit.
2) Print the return label* and tape it on the outside of the package. Inside the return package, please enclose your RMA along with your items.
3) Please attach the provided UPS return label and take your package to your local UPS office. Once done, we will process your return as soon as we receive it. 4) When the returned item is received and inspected, you'll receive a confirmation email, notifying about the status of the refund.
5) If the refund is approved, A refund will be issued within 3 to 5 business days to the original card used to purchase the item(s), however, in many cases you will receive a refund more quickly (bank dependent).Please note that we will refund you the exact price of the item purchased. The price will be affected by additional discounts, promotions, coupon codes, and HYI points applied at the checkout.

Exchanges Procedur
1) You may obtain authorization for exchange by contacting info@hyifashion.com Customer Service with the subject 'Exchanges' and include your order number, name and specify the reason, condition, photos or videos for our accurate review, then proceed to submit.
2) Print the return label* and tape it on the outside of the package. Inside the return package, please enclose your RMA along with your items.
3) Please attach the provided UPS return label and take your package to your local UPS office. Once done, we will process your exchange as soon as we receive it.
4) When the returned item is received and inspected, you'll receive a confirmation email, notifying about the status of the exchanges.
5) If the inspect is approved, We will ship the exchanged goods for you, you can refer to our shipping policy to understand the shipping time.

Shipping Address
Please do not ship returns to the address on your package. That is not our return address, and doing so will affect the processing of your return.(The specific return location will be notified by email).

Cost
If any quality issues or any mistakes made during our production.There is no handling fee and shipping costs for return or exchanged items;